POLÍTICA DE PRIVACIDAD

Nuestra Política de Privacidad es un documento legal que explica por qué SERVITDESK S.A.S. retiene, procesa o maneja los datos del usuario y cliente. SERVITDESK S.A.S te informa sobre su Política de Privacidad respecto del tratamiento y protección de los datos de carácter personal de los usuarios y clientes que puedan ser recabados por la navegación o contratación de servicios a través del sitio web https://servitdesk.com o cualquier otra plataforma. En este sentido, el Titular garantiza el cumplimiento de la normativa vigente en materia de protección de datos personales, reflejada en los artículos 15 y 20 de la Constitución Política de 1991 y las leyes 1581 de 2012, decreto reglamentario 1377 de 2013 y decreto 1074 de 2015. El uso de sitio Web implica la aceptación de esta Política de Privacidad, así como las condiciones incluidas en el Aviso Legal.

 

DATA CONTROLLER IDENTITY

Razón Social: SERVITDESK S.A.S.
Contacto: Luis Héctor Varela
Domicilio: Av Suba #115-58 Centro Ilarco. Torre A, Oficina 701, Bogotá, Colombia
Teléfono: +57 601 4387447
Whatsapp: +57 4387447
Celular: 3162259485
Correo electrónico: info@servitdesk.com
Sitio Web: https://servitdesk.com

 

PRINCIPLES FOR PERSONAL DATA PROCESSING

In the processing of your personal data, the Company will apply the following principles, aligned with the requirements of the European General Data Protection Regulation (GDPR):

Principio de licitud, lealtad y transparencia: El Titular siempre requerirá el consentimiento para el tratamiento de tus datos personales que puede ser para uno o varios fines específicos sobre los que te informará previamente con absoluta transparencia.

Principio de minimización de datos: El Titular te solicitará solo los datos estrictamente necesarios para el fin o los fines que los solicita.

Principio de limitación del plazo de conservación: Los datos se mantendrán durante el tiempo estrictamente necesario para el fin o los fines del tratamiento. El Titular te informará del plazo de conservación correspondiente según la finalidad. En el caso de suscripciones, el Titular revisará periódicamente las listas y eliminará aquellos registros inactivos durante un tiempo considerable.

Principio de integridad y confidencialidad: Tus datos serán tratados de tal manera que su seguridad, confidencialidad e integridad esté garantizada. Debes saber que el Titular toma las precauciones necesarias para evitar el acceso no autorizado o uso indebido de los datos de sus usuarios por parte de terceros.

Please refer to the specific sections below for additional details on our services and data usage.

 

COLLECTION OF PERSONAL DATA

Servitdesk collects your data through our interactions with you and through our services for various purposes described below, including efficient operation and providing optimal experiences with our services. You provide some of this data directly, for example, when you create a support account, sign up for a Servitdesk event, upload a document to the support site, or contact us for assistance. Servitdesk obtains some of it by collecting data about your interactions, usage, and experience with our services and communications.

To process the data, we rely on several legal bases and permissions (sometimes referred to as “legal grounds”), including your consent, a balance of legitimate interests, the necessity to enter into and perform contracts, and compliance with legal obligations, for various purposes described below.

 

YOUR RIGHTS

The Controller informs you that, with regard to your personal data, you have the right to:

• Request access to the stored data.
• Request rectification or erasure.
• Request the restriction of its processing.
• Object to its processing.
• Request the portability of your data.

 

The exercise of these rights is personal and, therefore, must be carried out directly by the data subject by submitting the request directly to the Controller. This means that any client, subscriber, or collaborator who has provided their data at any time may contact the Controller to request information about the data that is stored and how it was obtained, request its rectification, request the portability of their personal data, object to its processing, limit its use, or request the erasure of said data from the Controller's files.

To exercise your rights of access, rectification, erasure, portability, and objection, you must send an email to info@servitdesk.com , along with legally valid proof of identity, such as a copy of your national ID card or equivalent document.

You have the right to effective judicial protection and to file a complaint with the supervisory authority, in this case the Spanish Data Protection Agency (Agencia Española de Protección de Datos), if you believe that the processing of personal data concerning you infringes the Regulation.

 

PURPOSE OF PERSONAL DATA PROCESSING

The data we collect depends on the context of your interactions with Servitdesk, the choices you make (including your privacy settings), the products and features you use, your location, and the applicable legislation.

Among the data we collect, the following may be included:

Name and contact information. Your first and last name, email address, postal address, telephone number, and other similar contact details.

Credentials. Passwords, password hints, and similar security information used for authentication and account access.

Demographic data. Information about you, such as your age, gender, country or region, and preferred language.

Payment data. Information needed to process payments, such as your payment instrument number (e.g., credit card number) and the security code associated with the payment instrument.

Subscription and license data.Information about your subscriptions, licenses, and other entitlements.

Interactions.. Data about your use of Servitdesk products. In some cases, such as search queries, this consists of data you provide to use the products or services. In other cases, such as error reports, it consists of data we generate. Other examples of interaction data include:

Usage and device data. Data about the device, product, and features you use, including information about hardware and software, product performance, and settings. For example:

Payment and account history. Data about the items you purchase and the activities associated with your account.

Browsing history. Data about the web pages you visit.

Device, connectivity, and configuration data. Information about the device, device settings, and nearby networks. For example, data about operating systems and other software installed on the device, including product keys. Additionally, IP address, device identifiers (such as the IMEI number for phones), regional and language settings, and information about WLAN access points near the device.

Error reports and performance data. Information about the performance of the products and any issues encountered, including error reports. Error reports (sometimes referred to as "memory dumps") may include details of the software or hardware involved in an error, the content of files open at the time of the error, and information about other software installed on the device.

Troubleshooting and support data. Data you provide when contacting Servitdesk for help, such as the products you use and other details that help us provide technical support. For example, contact or authentication data, the content of chats and other communications with Servitdesk, data about device status, and the products you use in connection with the support inquiry. When you contact us, such as for technical support, we may monitor or record telephone conversations or chat sessions with our representatives.

Bot usage data. Interactions with third-party skills and bots available through Servitdesk products.

Interests and favorites. Data about your interests and preferences, such as sports teams you follow, preferred programming languages, stocks of interest, or cities you add to receive updates on weather or traffic. In addition to the interests and favorites you explicitly provide, we may also infer or obtain them from other data we collect.

Content consumption data.Information about the multimedia content (e.g., TV shows, videos, music, audio, textbooks, apps, and games) you access through our products.

Searches and commands.Search queries and commands when using Servitdesk products with search or productivity features.

Voice data.Voice data (e.g., search queries or voice commands), which may include background sounds.

Typed, handwritten, and keyboard input data.Data from typed, handwritten, and keyboard input, and related information. For instance, when we collect handwriting input data, we gather information about the location of the handwriting input instrument on the device.

Images.Images and related information, such as image metadata.

Contacts and relationships.Data about your contacts and relationships, if you use a product to share information with others, manage contacts, communicate with others, or improve productivity.

Social content data.Information about relationships and interactions between you, other people, and organizations, such as types of engagement (e.g., "like" or "dislike" votes, events, etc.) with people and organizations.

Location data.Data about the device's location, which may be precise or approximate. For example, we collect location data via Global Navigation Satellite System (GNSS) (e.g., GPS), and data about nearby cell towers and Wi-Fi access points. Location may also be inferred from IP address or account profile data that indicate where the device is located with less precision, for instance at the city or postal code level.

Content.Content from files and communications you specify, upload, receive, create, and control. For example, if you transmit a file via Skype to a support representative, we must collect the content of that file to display it to you and the other user. If you receive an email message through Servitdesk, we must collect the content of the message to deliver it to your inbox, display it, enable you to reply, or store it until you choose to delete it. Other content we collect while providing you with products includes:

Communications.Including audio, video, and text (typed, handwritten, dictated, or otherwise generated) in messages, emails, calls, conference invitations, or chats. Photos, images, songs, movies, software, and other media or documents you store, retrieve, or otherwise process in our cloud.

Videos or recordings. Recordings of events and activities in Servitdesk buildings, commercial spaces, and other locations. If you enter physical Servitdesk premises or facilities, or attend a Servitdesk event that is recorded, we may process your image and voice data.

Feedback and ratings.The information you provide to us and the content of messages you send us, such as feedback, survey data, and reviews you write about our products.

 

CATEGORIES OF PERSONAL DATA

We also obtain data from third parties. We protect the data obtained from third parties in accordance with the practices described in this statement, along with any additional restrictions imposed by the data source. These third-party sources may vary over time and include the following:

• Agentes de datos a los que compramos datos demográficos para complementar los datos que recopilamos.
• Services that make user-generated content available to others, such as reviews of local businesses or social media posts.
• Servicios de comunicación, incluidos los proveedores de correo electrónico y redes sociales, cuando nos otorgas permiso para obtener acceso a tus datos disponibles en tales redes o servicios de terceros.
• Proveedores de servicios que nos ayudan a determinar la ubicación del dispositivo del usuario.
• Asociados con los que ofrecemos servicios de marca compartida o con los que participamos en actividades de marketing conjunto.
• Desarrolladores que crean experiencias a través de productos de Servitdesk o para ellos.
• Terceros que ofrecen experiencias a través de productos o servicios de Servitdesk.
• Orígenes disponibles públicamente, como bases de datos gubernamentales abiertas.

 

You have different options regarding the technology you use and the data you choose to share. When you are asked to provide personal data, you may decline. However, many of our products and services require certain personal data in order to operate and deliver a service. If you choose not to provide the data necessary for a product or feature to function, you will not be able to use that product or service.

Del mismo modo, cuando necesitemos recopilar datos personales conforme a la legislación o para celebrar o ejecutar un contrato contigo y no proporcionas los datos, no podremos hacerlo; o bien, si esto se relaciona con un producto o servicio existente que estás usando, es posible que debamos suspender o cancelar dicho producto o servicio. En su momento, te lo notificaremos si ese es el caso. Cuando el suministro de datos sea opcional y decidas no compartir datos personales, las características que usan tales datos, como la personalización, no funcionarán para ti. Existen otras finalidades por las que el Titular trata tus datos personales:

• To ensure compliance with the terms outlined in this Privacy Policy and with applicable law. This may include the development of tools and algorithms to help this website ensure the confidentiality of the personal data it collects.
• To support and improve the services offered through this website.
• To analyze browsing behavior. The Controller collects non-identifiable data through the use of cookies downloaded to your device when you browse the website. The characteristics and purposes of these cookies are detailed in the Cookie Policy.
• To manage social networks. The Controller has a presence on social media platforms. If you become a follower on the Controller’s social networks, the processing of your personal data will be governed by this section, as well as by the terms of use, privacy policies, and access rules of the relevant social network, which you will have previously accepted.

 

You may consult the privacy policies of major social networks at the following link: [LinkedIn]. Linkedin

The Controller will process your personal data for the purpose of properly managing its presence on the social network, informing you of its activities, products, or services, and for any other purposes permitted by the rules of the social networks. Under no circumstances will the Controller use followers' profiles on social networks to send individualized advertising.

 

CATEGORIES OF PERSONAL DATA

To protect your personal data, the Controller takes all reasonable precautions and follows industry best practices to prevent its loss, misuse, unauthorized access, disclosure, alteration, or destruction. This website is hosted on https://bluehost.com. The security of your data is ensured, as all necessary security measures are in place. You can review their privacy policy for more information.

 

CONTENT FROM OTHER WEBSITES

Pages on this website may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if you had visited the other website directly. These websites may collect data about you, use cookies, embed additional third-party tracking code, and monitor your interaction with that embedded content using such code.

 

COOKIE POLICY

For this website to function properly, it needs to use cookies. Cookies are pieces of information stored in your web browser.

 

LEGAL BASIS FOR DATA PROCESSING
The legal basis for processing your data is: consent. In order to contact the Controller, subscribe to a newsletter, or post comments on this website, you must accept this Privacy Policy.

 

RETENTION OF PERSONAL DATA

The personal data you provide to the Controller will be retained until you request its deletion.

 

RECIPIENTS OF PERSONAL DATA

Google Analytics is a web analytics service provided by Google, Inc., a Delaware company whose main office is located at 1600 Amphitheatre Parkway, Mountain View, California, CA 94043, United States (“Google”). More information is available at: https://analytics.google.com

Google Analytics uses "cookies," which are text files placed on your computer, to help the Controller analyze how users use the website. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

DoubleClick by Google is a set of advertising services provided by Google, Inc., a Delaware company whose main office is at 1600 Amphitheatre Parkway, Mountain View, California, CA 94043, United States (“Google”). More information is available at: https://www.doubleclickbygoogle.com

DoubleClick uses "cookies," which are text files placed on your computer to enhance the relevance of ads based on your recent searches. Google's Privacy Policy explains how Google manages your privacy in regard to the use of cookies and other information.

You can also view a list of the types of cookies used by Google and its partners and find all relevant information about their use of advertising cookies.

 

WEB BROWSING

When browsing https://servitdesk.com, non-identifying data may be collected, including IP address, geolocation, usage logs of services and sites, browsing habits, and other data that cannot be used to identify you. This website uses third-party analytics services such as Google Analytics and DoubleClick by Google. The Controller uses the information obtained to compile statistical data, analyze trends, manage the site, study user navigation patterns, and gather demographic information.

 

ACCURACY AND TRUTHFULNESS OF PERSONAL DATA

You agree that the data you provide to the Controller is correct, complete, accurate, and current, and that you will keep it duly updated. As the User of the website, you are solely responsible for the accuracy and correctness of the data you submit, releasing the Controller from any liability in this regard.

 

ACCEPTANCE AND CONSENT

As a User of the website, you declare that you have been informed of the conditions regarding the protection of personal data, and you accept and consent to the processing of such data by the Controller in the manner and for the purposes stated in this Privacy Policy.

 

REVOCABILITY

To exercise your rights of access, rectification, deletion, portability, and objection, you must send an email to info@servitdesk.com along with valid legal proof such as a copy of your ID or equivalent document. The exercise of your rights does not include any data the Controller is required to retain for administrative, legal, or security purposes.

 

CHANGES TO THE PRIVACY POLICY

The Controller reserves the right to modify this Privacy Policy to adapt it to new legislation or case law, as well as to industry practices. These policies shall remain in force until they are replaced by duly published updates.